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Frequently Asked Questions & Covid

How long does it take to get my order?

Most often orders for shipping across Canada ship the day of or the following day with Purolator, FedEx or UPS and arrive the following day to you. Tracking numbers are provided by email when orders ship. Orders placed for free delivery in Kitchener, Waterloo, St. Jacobs, Conestogo or Bloomingdale, Ontario are most often delivered same day or within a day. Need your order delivered ASAP? Contact Lisa!

No curbside pick up is available.

How do I know if what I’d like to order is in stock?

Products are in stock and ready to ship. For products that are not sized, stock will indicate “In Stock” or “Out of Stock”. For products that are sized, the sizes available to order are indicated with the title description for an easy shopping experience for you.

How much is Shipping or Delivery?

Shipping is free for orders over $100 shipped across Canada and $10 flat rate for orders below $100. Lisa offers free delivery on orders of any amount in Kitchener, Waterloo, St. Jacobs, Conestogo and Bloomingdale, Ontario.


I don’t have a PayPal account, and I don’t want to create one. How do I pay?

There is no need to have or create a PayPal account. Payment can be made by credit card OR a PayPal account. PayPal is the secure payment processor for Taya. Click on the PayPal button and in the payment window pop up, choose to pay with a credit card OR a PayPal account.

I am not comfortable or unfamiliar with online shopping but see items I would like. How can I shop?

Contact Lisa! She is happy to help make your shopping experience seamless! She can process your order for you, take payment over the phone or if you prefer to pay by Etransfer, she will accommodate.
Please note that t
he Taya website is SSL protected so your data is protected in transit by encryption.

I am unsure of sizing of clothing or shoes. How do I order?

Most items have sizing information indicated, whether true to size, generous or a small fit with recommendations listed. Contact Lisa and she can help with suggestions for you! For orders delivered by Lisa (for free in Kitchener, Waterloo, St. Jacobs, Conestogo and Bloomingdale, Ontario, Canada) she waits in her vehicle for you to try on your clothing and often brings another size.

I am unsure of an item. How do I see it closer?

Contact Lisa! We can make a virtual appointment via Zoom, Facebook, etc and she can show you the item Live and in more detail.

I would like to purchase a gift for someone. Can I have my order shipped or delivered to a different address?

Yes! Orders can be shipped or delivered to another address. Please indicate the address in the Ship To address field. If you have a message you would like included on a card, please type it in the Order Comments section. Delivered gift orders will be in an elegant gift bag, shipped gift orders wrapped in patterned tissue.

I am concerned about contracting the Covid virus.

All products are handled only by Lisa. Orders are packed by Lisa with clean hands. Delivered orders are delivered by Lisa and dropped off at the door before ringing a doorbell or knocking and then maintaining distance. Returns are set aside and steamed before being returned to stock.

How do I contact Taya?

Contact Lisa by the website Chat button, email info@taya.ca, text or call 519-664-0001 or via social media message.



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Leggings & Socks Options