How do I return an item?

TAYA JEWELLERY & ACCESSORIES INC'S ONLINE RETURN POLICY
Taya Jewellery &Accessories Inc's online purchases may be returned within 15 days of receipt of order. Please contact customer service by email at info@taya.ca or by phone at 519-664-0001 for specific return instructions and a Return Authorization number. A refund of the price of the item and any applicable taxes will be issued in the original form of payment used to purchase the item once the return is received and inspected by us. Please note that this also applies to items received as gifts. If you return a gift, the purchaser will receive a refund in the original form of payment that they used to make the purchase. Items must be returned in original packaging in brand new condition with any and all tags still attached. Shipping costs to return the item are to be incurred by the customer. YOU MUST CONTACT US FOR INSTRUCTIONS PRIOR TO RETURNING THE ITEM TO US.

DAMAGED OR DEFECTIVE PRODUCTS
To return a damaged or defective item, please contact customer service by email at info@taya.ca or by phone at 519-664-0001 for specific return instructions and a Return Authorization number. Once we receive the item, you will be refunded the price of the item as well as any applicable taxes and shipping costs. Refunds will be issued in the original form of payment used to purchase the item. Please note that in order to receive a refund for the shipping cost of the item, YOU MUST CONTACT US FOR INSTRUCTIONS PRIOR TO RETURNING THE ITEM TO US.

SHIPPING INSTRUCTIONS
Please follow the instructions below when packing and sending your product for return. It's important to note that the instructions below must be followed in order for us to process your return.
  • Send the item in its original packaging.
  • Pack the item carefully so that it will not be damaged during the shipping process.
  • Include a copy of the packing slip. We will not be able to process a return for any shipment received without a packing slip.
  • Use a secure shipping method to send the item so that it can be tracked. We are not responsible for items lost during shipping, and cannot process your return until the item is received.
    All returns should be sent via Canada Post to the following address:
    Taya, PO Box 611, St. Jacobs, ON N0B 2N0 CANADA

  • Please note this Return Policy is subject to change without notice.